Aussie Small Business: Buyer Payments Without Hassle

Pin Payments

If you’ve got a small business, you know that Australia’s business payment technology is far from perfect. There are endless hassles. Surely it should be easier?

In The future of payment technology: New systems that could help your business Yolanda Redrup said:

Speaking to the Australian Payments Clearing Association last year, Reserve Bank of Australia governor Glenn Stevens said elements of Australia’s payments infrastructure are “a bit dated”.

“It is very clear that both individuals and businesses are demanding greater immediacy and greater accessibility in all facets of their day-to-day activities,” Stevens said.

Dated is right. However, there are new companies which may have payments systems which could meet your needs.

Let’s look at two of them.

Pin Payments — no merchant account required

Pin Payments was founded in 2011. You don’t need a merchant account to use it, and the price is reasonable: $50 a month, plus 3% and 30 cents per transaction. You can accept payments in an app, as well as via your website.

From the pricing page:

Foreign currency transactions will be automatically converted to Australian dollars before being transferred to your bank account. The conversion is completed at a retail foreign exchange rate of 4% on top of the wholesale interbank rate at the time of the transaction.

Selz — sell everywhere, sell from your blog or even from Facebook

You can sell both physical and downloadable products via Selz. Pricing is easy: it’s 5% plus 50 cents per transaction — no monthly fees.

Selz has a Seller Series on its blog, relating seller experiences.

Julieanne Wallace said of Selz:

Selz has been amazing in helping me to sell my products, and I have recommended it to other authors. I spent an entire day researching and investigating the many stores that one can use to add to websites. In the end, Selz was the easiest to work with, saving me a bucket load of time, and the FAQ page answered all of the questions that I had about the Selz product.

, and on Twitter: @angee

Goodbye Click Frenzy, Hello Amazon

Cat

Oops. It was bound to end in tears. When I heard about Click Frenzy, I thought, “yeah, right.” Deeply cynical? No, merely realistic.

What happened? As Retailers furious over Click Frenzy fail – ABC News (Australian Broadcasting Corporation) points out:

“Millions of people logged in but the 24-hour online sale site could not cope with the huge volume of buyer traffic and crashed.

Kate Morris, the founder of adorebeauty.com.au, was a retailer in the sale and is not happy.

‘From our perspective it’s been really disappointing,’ she said.

The one-day super sale was an attempt by Australia’s online retailers to fight back against overseas companies.”

I didn’t bother trying to log onto the site. Just like everyone else who works online, I knew the idea had Titanic-level disaster written all over it, so why bother?

Sooner or later the yelling and screaming and cat fights will die down, and people will start to pick through the rubble.

Here’s what’s so fascinating, and no one seems focused on it: the sale was a HUGE SUCCESS, on one very important level.

Did you catch that: “Millions of people logged in”?

So millions of Australians were there, money in hand. The fact that they couldn’t spend their money wasn’t lost on Amazon… I laughed out loud this morning when Amazon sent me an email message about Amazon Global.

Amazon Global

On this page, Amazon says:

The following items can be shipped to almost all destinations outside the U.S.:

books*
DVDs
music
VHS videos
Additionally, some products in the following categories:

automotive, baby, clothing, consumer electronics, health and personal care, home and garden, industrial and scientific, jewelry, pet supplies, shoes, software, sporting goods, tools, toys, video games, and watches
can be shipped to the following countries:

Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Philippines, Portugal, Poland, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Uruguay, Venezuela

Australia“, right? Amazon will even allow you to pay the import duties up front, so you get your goodies asap.

Australians are smart. I’m sure that “Millions of people logged in” hasn’t been lost on any number of savvy Australian business people.

Click Frenzy will return. It will work. Eventually.

(Sigh…) Until then, hello Amazon…

Australian Retailers: We Want to Buy From You, But…

Dyson vacuum cleaner

Thank you, Dyson!

If you’re an Australian retailer, pay attention. Read this article, Why no one shops from Aussie stores online:

“I don’t mean to be harsh to Australian retailers. I get that you’re struggling and I’m actually on your side. When possible, I try to shop local. I even have your loyalty cards crammed into all corners of my purse.
 
But it’s time for some tough love and to let you know that  1998 called and it wants its website back.”

A couple of weeks ago, I had a wonderful experience shopping online, with Dyson. I’m still shocked. The site’s shopping cart worked, and the product arrived either 24 or 48 hours later — either way, it arrived FAST. Thank you, Dyson. I truly appreciate the convenience.

That’s not a normal experience shopping with an Australian online store, sadly. As Kasey Edwards says in the above article, a buyer’s experience with an Australian online store is usually an experience in frustration.

That’s why Australians prefer to do their online shopping in US or UK stores. Not only is it easy, it’s fun, and fast. Just yesterday a friend showed me a pair of Chanel sunglasses she bought from a UK online retailer. She’d rather shop in Australia, because the product would arrive sooner.

Another holiday shopping season is starting.

Holiday shopping: where?

Australians who prefer to shop online, will shop via Amazon and other overseas stores. News flash: they’d rather shop local.

I had to grin at Kasey’s comment: “1998 called and it wants its website back”.

Shoppers understand that you’ll need to spend money to create a great online shopping experience. If you do it however, they’ll shop with you.

More to the point, they have money to spend. Where they spend it is up to you.

If you’ve been hoping that the whole online thing is just a fad, get over that notion. Yes, Australians will still go shopping when it’s 35 degrees Celsius, but more and more, they’ll skip the trauma of driving around in the heat looking for a parking spot, and will do their holiday shopping online.

They want to spend money with you, but…